Common Questions - FAQ
We appreciate that you want to know all the details before deciding whether The Book of Legacy is the right home for your Memorial. Check below the answers to the most frequently asked questions regarding our services!
If you are unable to find the answer to your questions, you can chat live with one of our customer service representatives by clicking on the “ONLINE SUPPORT” window located on the right corner of your screen.
Select your preferred subscription by clicking “add to cart” (or go directly to our “Create memorial” page here ). You will be taken to the shop page where you can select your subscription duration and enter your payment information. Once your purchase is completed, you will receive a confirmation email and a “Welcome” email from our team which will contain a link to a memorial form that you will have to fill in. The form contains fields such as: name of your loved one, bio information (birth date, date of death, profession, education etc.), and customized fields in which you can add any information you would like on the site. You can also add photos or any other information you would like to appear on the memorial page and, if you purchased the premium subscription, you can tell us if you would like to raise funds for yourself or a charity. The form is easy to fill in and requires no technical knowledge. Once you hit submit a member of our team will process your order and start working on your Memorial Page. Your page will be ready to use in up to 24h and we will email you once it is uploaded on our site! If you are experiencing difficulties with any of the steps above contact us here
The Memorial page will be uploaded on our site in up to 24h from the moment we receive your questionnaire. Once your Memorial site is ready we will email you a link to the page!
No. Our goal is to enable all bereaved people, regardless of computing ability, to have a beautiful website Memorial for their loved one. This is why one of our experienced web designers will set up the site for you based on the information you provide and your personal preferences.
That depends on the subscription you purchase. Please view our subscriptions here. If you need more storage space on your site, you can also upgrade your membership at any point directly from your member account.
Yes. All our memorial websites are automatically public unless specified otherwise. If at any point you wish to switch the memorial site from public mode to private mode and keep it just for yourself, please let our team know and we will make sure you will be the only one that has access to it.
There are multiple ways available for you to share your Memorial website. Each memorial website has it’s own unique address on the internet i.e. https://www.thebookoflegacy.com/peter-rogers so you can copy this link and send it to anyone you like through email, social media, what’s app, text etc. Alternatively, you can share your Memorial website with your Facebook friends or your Gmail contacts by using the share section on your page.
At this time, The Book of Legacy can create memorial websites in the following languages: English, French, Spanish, Finnish and Italian.
We accept PayPal and credit card payments (Visa, MasterCard, American Express).
We do not process payments ourselves and only work with third party payment processors like PayPal and Stripe (for credit card payments). This means we do not have access to your billing information. If you encounter any problems while making a payment, please contact PayPal or your bank.
In this case, your Memorial site will no longer by accessible to you or anyone accessing our site. We store your Memorial site on our servers for 6 months unless stated otherwise, so if you wish to renew your membership at any point during the first 6 months post cancellation, you can do so by contacting our customer service department.
Yes, you can cancel your subscription at any time. However, please be advised we do not offer refunds if you choose to terminate before your monthly subscription ends or if you chose to terminate your account before our yearly subscription ends.
Yes, you can do so at any time by emailing us at [email protected] or chatting live with one of our representatives.
You can cancel any membership at any point. However, we do not offer refunds for any of our subscriptions. You will still be able to use the features of your subscription until your commitment ends, unless stated otherwise.
When your yearly plan enters its last month of subscription we will notify you via email. You are also able to check the status of your subscription directly from your account.
There is an integrated facility that enables you to offer an online donation as part of your Memorial site that can collect donations through all major payment cards for any US charity or charities of your choice.
No. You can turn the donations facility on or off at any time. There is absolutely no obligation to do this and many users simply use the Memorial website as a bereavement or commemoration service.
If you are a Premium member and you need help with the funeral costs for your loved one or you want to support a family in need, you can set up a crowdfunding campaign by contacting us at [email protected]. Set up scholarships, or remember your loved one by dedicating a building, tree, bench, or other tribute to them. You can sell merchandise, like t-shirts and hats, to raise money. Your Account Manager will discuss with you more about setting up a fundraiser campaign directly on your Memorial website.
As a Premium member, you can support any charities you like in the world and advertise them directly on your Memorial page.
We deduct a 5% transaction fee which includes all development and administration of the donation processing service. This enables us to run and support the donation facility on a not-for-profit basis, with our transaction fee considerably cheaper than that of other suppliers.
There is also a 1.25% payment card fee deducted by the card processor, which is the same as for any other online transaction. There is no other fee or deduction.
You can access your Memorial site either through the dedicated link we will provide to you once the website is completed or directly from your user account.
All premium members benefit from monthly maintenance for their Memorial website. This means that, as a premium member you can contact us at any time to request modifications to your Memorial or to add content. Basic subscriptions, however, do not allow any changes to your Memorial website.
Photos need to be either .jpg .png or .gif format
Music needs to be the main .mp3 format
Video needs to be .avi .mpeg .mpg .mp4 .mov .wmv .mv4 or .flv or .3gp
If the administrator is happy to be contacted, there will be a ‘Contact’ link displayed on the Memorial site page, where you can send them your message. If this Contact link is not displayed, any request to make contact with the administrator must instead be made through our support team via the Contact Us page. We will forward the message for you but we can not guarantee a response.
If you do not know the Memorial site web-address you can search on name using the Search facility located at the top of the screen next to our website menu. Please note that only Memorial websites provided with public access will appear in the search results.